Customer Experience Optimization
Indonesia
4 Years
Growth
PT. Solusi Tiga Selaras
Offers top-notch technology for seamless inbound and outbound customer interactions, featuring a powerful automatic dialer and omnichannel tools for efficient engagement.
About Us
Solutif At a Glance
PT Solusi Tiga Selaras (Solutif) offers top-notch technology for seamless customer interactions, whether it’s inbound or outbound communication. This includes a powerful automatic dialer and omnichannel tools, ensuring a smooth and efficient engagement process. By using cutting-edge tech, Solutif helps businesses stay connected with their customers in a personalized way.
Why ISTAR Invested
Next-Gen CX Starts Here
IStar Technology empowers high-potential digital ventures with scalability, impact, and technological agility—qualities embodied by PT Solusi Tiga Selaras (Solutif). With strengths in cloud-based customer engagement and omnichannel CX solutions, Solutif addresses the rising global demand for next-gen enterprise tools. IStar’s investment accelerates Solutif’s growth from a regional player to a global CX innovator, while advancing IStar’s vision of building a future-ready tech portfolio that transforms how organizations connect with people worldwide.
Key Services & Products
Explore how our innovative services and products have empowered businesses to scale faster and more effectively, driving success across industries.
Omnichannel Provider
- Inbound Customer Service
- Outbound Marketing & Telesales
- Workforce Management
CRM
- Sales Management
- Service Management
- Marketing Management
Hi-Tech BPO
- Skilled Talent
- AI Agent
- All-in-one Services
The Journey
How We Evolved from an Idea
to a Thriving Company
Our journey began with a bold vision and a clear mission — to create lasting impact through innovation. Along the way, we’ve grown through challenges, celebrated milestones, and built meaningful partnerships. This path reflects our commitment to learning, evolving, and delivering value every step of the way.
2019
Company founded
2020
Launched omnichannel services
2021
Enhanced CX tools & consultancy
2022
Rolled out predictive dialers
2023
Scaled system integration support
2024
Strengthened data-driven customer solutions
Future Outlook
The Future Outlook
At ISTAR, our ESG strategy is built on three core pillars—Environmental, Social, and Governance—each driving sustainable, inclusive growth across our ecosystem.
Environmental: Greener Tech
We minimize environmental impact through green technology and responsible operations
Key Initiatives
Adopt hybrid work models to reduce carbon emissions
Migrate operations to green-certified cloud providers
Implement paperless workflows and smart office systems
Encourage sustainability in portfolio companies (e.g., green logistics, low-carbon infrastructure)
Social: People-First Growth
We empower talent development, diversity, and inclusion across ASEAN
Key Initiatives
Launch the IStar Digital Academy (Indonesia, Vietnam, Malaysia)
Enforce inclusive hiring policies at all levels
Partner with schools and local governments to provide scholarships
Implement wellness and mental health programs for employees
Governance: Ethical Growth with Transparency
We ensure integrity, regulatory compliance, and build long-term investor trust.
Key Initiatives
Establish an ESG Committee under the Board of Directors
Enforce a code of conduct for employees and partners
Implement a transparent ESG metrics reporting system
Ensure cybersecurity and data privacy compliance (ISO-certified, GDPR-ready)
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